When attempting to record media using the Rich Content Editor, you may encounter problems with your browser or operating system. To troubleshoot, try the following steps.
Check your browser
- Use either Firefox or Chrome (Safari doesn’t work with the Canvas media recorder). Make sure the browser is up to date by checking here: Chrome updates; Firefox updates.
- Clear your browser cache. OAI recommends doing this each term, or more often. This may clear saved passwords, so back them up elsewhere. Clear your cache in Chrome; clear your cache in Firefox.
- Check your browser permissions. On first use of the recorder, a pop up message appears requesting access to your camera and microphone. It's easy to dismiss this alert instead of allowing access. To correct that, follow these steps: Chrome permissions for camera and microphone; Firefox permissions for camera and microphone.
Check your operating system
Make sure your computer’s operating system is up to date.For PSU managed computers
- Check for operating system updates by launching the "Self Service Software" or "Software Center" application: https://www.pdx.edu/technology/self-service-software.
- If your computer is managed by your area’s TAG or OIT, contact them directly.
For non-PSU managed computers
If you’ve gone through all the steps above and are still having issues getting the Canvas media recorder to work, please submit a request to OAI Support with a brief description.
This article was last updated on .
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